StormProof help center
How can we help?
For account, inspection, or report support, email support@stormproofapp.com. Include your account email, device type, and a description of what happened. Please do not send passwords or other sensitive credentials.
Email supportPassword reset help
Select Forgot Password on the StormProof login screen, enter the email used for your account, then open the reset email and follow its link. Check spam or junk folders if the message does not arrive within a few minutes.
Login and account help
Confirm that you are using the correct email address and the latest app version. If access is blocked after a successful login, send us the account email and the exact message shown in the app. Never email your password.
Photo upload help
Use a stable Wi-Fi or cellular connection, keep StormProof open while the upload finishes, and retry any image that does not appear in the inspection. Confirm the app has photo-library or camera access in your device settings.
Report and PDF help
Review photos, findings, annotations, storm context, and the final conclusion before generating a PDF. If generation fails, save your edits, confirm your connection, and try again before contacting support.
Troubleshooting
Try these quick checks first
- Confirm your device has a reliable Wi-Fi or cellular connection.
- Close and reopen StormProof, then retry the action once.
- Install the latest available StormProof version from Google Play.
- Confirm camera and photo permissions are enabled in device settings.
- If the problem continues, email support with the screen name, exact error message, device model, Android version, and time of the issue.