Privacy Policy

Information we collect

Account and authentication data

We collect information used to create and secure your account, such as your email address, authentication identifiers, login and session information, and password-recovery activity. Authentication providers may process credentials on our behalf; StormProof does not need your plain-text password to provide the Services.

Uploaded photos

We collect roof, property, and inspection photos that you choose to upload. Photos may include metadata supplied by your device or added by you. We use these photos to organize inspections, support annotations, perform requested analysis, and create reports.

Property, customer, and inspection data

We collect the customer, property, claim, project, and inspection information you enter, including addresses, contact details, notes, observations, annotations, findings, and conclusions. You are responsible for having authority to submit this information.

How inspection data is processed

AI-assisted analysis

When you request analysis, StormProof may send selected photos and relevant inspection context to AI service providers. AI-generated findings are suggestions for review, may be incomplete or inaccurate, and are not automatically a final professional conclusion. A qualified user must review and edit findings before relying on or sharing them.

Generated reports and PDFs

StormProof processes your selected photos, inspection details, findings, annotations, storm context, and conclusions to generate editable reports and PDF packets. Generated documents remain connected to the applicable account and inspection so they can be accessed, revised, or shared at your direction.

Storm history lookup data

If you request storm history, we process location and date-range information needed to perform the lookup. Results may come from third-party weather or storm-data providers and may be stored with the inspection record you choose to document.

Subscription and entitlement data

We process plan, trial, purchase, renewal, expiration, and feature entitlement information to determine which Services your account may access. Payment providers or app stores process payment credentials; StormProof may receive transaction status and identifiers needed to validate access and provide support.

How we use and disclose information

We use information to provide and secure the Services, maintain account access, process uploads and requested analyses, generate reports, validate subscriptions, respond to support requests, diagnose failures, prevent misuse, and comply with legal obligations. We may disclose data to hosting, authentication, AI, weather-data, analytics, support, and payment service providers when necessary for those purposes, or when required by law. These providers process information under their own agreements and applicable privacy obligations.

Retention and security

We retain information for as long as reasonably needed to provide the Services, maintain legitimate business and security records, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no storage or transmission system can be guaranteed completely secure.

Data deletion requests

You may request deletion of your account and associated uploaded photos, customer, property, inspection, report, and PDF data by emailing support@stormproofapp.com. Please write from the email address associated with your account and include “Data Deletion Request” in the subject. We may verify your identity and retain limited information when required for legal, billing, fraud-prevention, backup, or security purposes.

Children’s privacy

The Services are intended for business and professional users and are not directed to children under 13. If you believe a child has submitted personal information, contact us so we can review and delete it as appropriate.

Changes and contact

We may update this policy as the Services evolve. The date above shows the latest revision. Questions, privacy inquiries, and deletion requests may be sent to support@stormproofapp.com.